Cancellation policy

Last updated: 11 September 2026

Some items in our store are offered as a pre-order rather than an ordinary in-stock purchase. This policy explains how those work at The Hobby Armoury (ABN 72 470 632 283), and how to change or cancel one.

Pre-orders

When you place a pre-order you're buying stock that hasn't landed with us yet. Listings marked pre-order or Coming Soon show the expected arrival window our manufacturer or distributor has given us at the time you order. It's an estimate, not a guarantee. Release dates in this hobby move, and they usually move later.

We take payment in full at checkout, the same as any other order. We don't take deposits, split payments, or store your payment details to charge you at a later date.

Cancelling a pre-order

You can cancel a pre-order at any time before it's dispatched, for any reason or none. We'll refund everything you paid, including shipping. There's no cancellation fee and you don't need to give a reason.

Email admin@thehobbyarmoury.com.au with your order number and tell us what you'd like to cancel. We'll confirm within 1 business day and refund to your original payment method within 5 business days. From there, timing depends on your bank or card provider.

Once a pre-order has been dispatched it can't be cancelled, but you can still return it. Our Refund Policy covers returns, refunds, the 30-day change of mind window, and your rights if an item arrives faulty, damaged, or isn't what you ordered.

If the arrival date moves

Delays happen, and we'll tell you when they do. If the expected arrival moves more than 60 days past the window shown on the listing when you ordered, we'll email you with the revised date. You can hold your order or cancel it for a full refund. Waiting doesn't cost you the right to cancel later.

If we can't supply the item

If the manufacturer cancels the release, or our supplier can't get us the stock, we'll cancel your order and refund you in full. You don't need to ask us, and we won't sit on your money waiting for something that isn't coming.

Price changes

The price you paid at checkout is the price. If the item costs more by the time it lands, that's our problem, not yours. If our price drops before your order ships, we'll refund you the difference.

Orders with in-stock and pre-order items together

If your order mixes the two, we'll contact you about whether to split the shipment or hold everything until the pre-order arrives. Cancelling the pre-order part of an order doesn't cancel the rest of it. Our Shipping Policy covers how split shipments work.

Subscriptions

We don't currently sell anything on a subscription, so there are no repeat deliveries, stored payment methods, or auto-renewals to manage. If that changes, we'll update this policy before the first subscription goes on sale.

Try before you buy

We don't offer try before you buy. Every order is paid in full at checkout.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes the consumer guarantees you have under the Australian Consumer Law. Those guarantees apply to pre-ordered goods exactly as they apply to anything else, and they run from the day the goods reach you, not the day you ordered them.

We only accept payment for a pre-order where we have reasonable grounds to believe we can supply the item within the period shown on the listing, or within a reasonable time if no period is shown.

Contact us

The Hobby Armoury
PO Box 6010, Mooloolah, QLD 4553
admin@thehobbyarmoury.com.au
Monday to Friday, 8am to 5pm AEST