Shipping policy

Last updated: 11 July 2026

This policy covers how orders from The Hobby Armoury are processed, shipped, and delivered.

Processing time

Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays) from our Sunshine Coast, QLD base. You'll get a dispatch confirmation with tracking once your order ships.

Pre-order and Coming Soon items

Items listed as pre-order or Coming Soon ship once stock arrives. If your order includes both in-stock and pre-order items, we'll be in touch about whether to split the shipment or hold everything until it's ready to go together.

Domestic shipping (Australia)

We ship with Australia Post. Shipping cost is calculated by weight at checkout. Delivery timeframes are set by Australia Post and vary by location: generally faster for metro areas, longer for regional and remote addresses. Exact estimates and tracking are provided at checkout and by email once your order ships.

Local pickup

If you're on the Sunshine Coast, local pickup may be available as an alternative to shipping. Message us at admin@thehobbyarmoury.com.au before you order and we'll let you know if it's possible. We'll agree a time and location, and give you a discount code to apply at checkout so shipping comes to $0.

Pickup isn't offered as a checkout option by default. Please contact us first rather than placing your order.

International shipping

We ship internationally via Australia Post. Rates are calculated by weight and destination at checkout. Import duties, taxes, and customs fees are set by the destination country and are the customer's responsibility. They aren't included in the shipping cost charged at checkout. International delivery times vary significantly and are outside our control once a parcel leaves Australia.

Tracking

A tracking number is emailed to you as soon as your order is dispatched.

Delivery address

Please double check your delivery address at checkout. We're not responsible for orders sent to an incorrect address supplied by the customer, and reshipping costs may apply if a parcel is returned to us as undeliverable.

Lost or damaged parcels

If your order hasn't arrived within a reasonable time of the estimated delivery window, or arrives damaged, contact us with your order number so we can lodge an investigation with Australia Post. Once a parcel is confirmed lost or damaged in transit, we'll arrange a replacement or refund in line with our Refund Policy.

PO boxes and parcel lockers

We ship to PO boxes and parcel lockers via Australia Post.

Multiple parcels

Larger orders, or orders combining different product types, may arrive in more than one parcel.

Contact us

The Hobby Armoury
PO Box 6010, Mooloolah, QLD 4553
admin@thehobbyarmoury.com.au
Monday to Friday, 8am to 5pm AEST