Refund policy

Last updated: 11 July 2026

This policy sets out your rights and how returns work at The Hobby Armoury (ABN 72 470 632 283).

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees exist independently of the change of mind policy below and are not limited by it, by any timeframe, or by whether an item has been opened.

Change of mind returns

We accept change of mind returns within 30 days of delivery, provided the item is:

  • Unopened, unused, and in its original packaging (blister packs, boxes, and seals intact)
  • Accompanied by proof of purchase (order number or receipt)

Change of mind returns exclude opened paints, glues, and other consumables, items ordered in specially on your behalf, and items marked as final sale at the time of purchase. This exclusion applies to change of mind only. It does not affect your rights above if one of these items is faulty, damaged, or not as described.

Return postage for change of mind returns is your responsibility. Once we receive and inspect the item, we'll process your refund to the original payment method.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or isn't what you ordered, contact us with your order number and photos of the issue. There's no fixed deadline for this. What counts as a reasonable time to notice and report a problem depends on the item, so don't worry if it's outside the 30-day change of mind window above. We'll cover return postage for confirmed faults and arrange a repair, replacement, or refund in line with your consumer guarantee rights.

How to request a return

  1. Email admin@thehobbyarmoury.com.au with your order number and reason for return
  2. Wait for confirmation before sending the item back. This helps us process it faster
  3. Pack items securely, ideally in their original packaging

Refund processing

Once we receive and approve your return, refunds are processed within 10 business days to your original payment method. From there, timing depends on your bank or card provider.

International orders

Import duties and taxes are set by customs in the destination country and aren't refundable by us. Return postage for international change of mind returns is the customer's responsibility unless the item is faulty.

Contact us

The Hobby Armoury
PO Box 6010, Mooloolah, QLD 4553
admin@thehobbyarmoury.com.au
Monday to Friday, 8am to 5pm AEST